Why Use Satisfaction Survey?

To increase customer satisfaction, you need a continuous feedback mechanism. Participation in a Patient Satisfaction Survey program is the most effective way of obtaining immediate declarative/testimonial patient feedback.

The patient feedback gives you the real truth about your organization. You are able to focus on implementing the issues and taking corrective actions leading to increased patient satisfaction.

The continuous feedback is the most effective way to gauge your organization’s performance in patient satisfaction. This allows you to identify/resolve Quality Improvement opportunities interactively as they happen and not weeks or months later.

Why SurveyScan?

Practices who have implemented SurveyScan services have dramatically reduced the cost of survey management and increased their profits and business through satisfied patients.

Surveyscan provides:

• Simple services. We do all the work and supply all necessary items for the survey evaluations.
• Quick turnaround on starting your survey process.
• Customized surveys to fit your center’s needs.
• Benchmarking your practice to others in your industry.
• Customized reporting that can be sorted by doctor, location, time period, etc.
• Summary services for all comments.
• Immediate notification of negative survey responses.
• Comprehensive secure website where you can log-in and view survey forms and reports as desired.
• Paperless handling of surveys.
• Options for receiving monthly, quarterly or annual reports. **additional costs may apply
• A sincere group of people eager to work with your team.